After my experience I feel it would be best if you remove piano moving from your list of services. I don’t think the guys that came had ever even seen a piano before, much less moved one.
An appropriate piano moving dolly wasn’t used, they moved the piano from the house to the truck without any sort of protection for the piano and nearly dropped the instrument off the lift on the back of the truck because they didn’t have a secure handle on it.
I’m concerned that non-trivial stresses or damage may surface in the near future as a result of this move and I will have no recourse in the matter. I cannot blame the actual truck crew because they should have never been sent out by Elephant in the first place.
I hope this matter is taken seriously and addressed so that someone with more to lose doesn’t find themselves in the same position as I am now.
A representative was kind enough to reach out to me:
What an absurd suggestion. Of course they have seen a piano. One of the men who moved your piano is one of our certified piano technicians, who disassembles and moves half a dozen grand and baby grand pianos each week, as well as many upright pianos of all sizes. There’s no such thing as a special piano dolly for upright pianos. We use padded 4 wheeled dollies to move upright pianos, and piano boards to move baby grand pianos. Our crews are professional movers and are experienced with moving all sizes and shapes of items.
This is how a piano should be moved: pianoMoving.jpg
Don’t tell me my suggestion is absurd when the internet can prove me correct in 15 seconds.